![]() ![]() Please take intact products, original packaging and purchase receipt (For payment made with credit card, please bring the concerned credit card with you.) to offline stores to make the refund. We would give you the refund by the same method as your original payment.Ģ) If the products are bought online, you can choose to return by taking your goods to the nearby IKEA stores yourself. After IKEA received the returned goods and confirm the goods' conditions, we would finish the refund process within 7 working days. The delivery fees for return should be paid by customers. ![]() The process of delivery begins once your order status hits picking order. Your order number and phone number or associated email are used to access your order’s tracking details. You can send back the products to us by our collaborated suppliers, or you are free to choose other delivery companies. Immediately after you purchase an item from IKEA, a tracking number is issued, which can help you track your goods on IKEA’s website. All these policies only apply to Chinese mainland stores online and offline.ġ) ‘Intact product’ means undamaged, unstained, undeformed, uncleaned and not used.Ģ) We highly suggest you keep the original packaging to ensure no damage occurred in the return delivery.ġ) Contact IKEA customer service through chat or phone to ask for a return. We cannot accept exchange or return of previously assembled, open packaging or damaged items, discounted display items, food, plants and customized products. For payment made with credit card, please bring the concerned credit card with you. ![]() We would give you a full refund by the same method as your original payment for products that are returned with the invoice. If your application is denied, you could try asking for a reconsideration by calling 1-86 and making your case. But you usually get an instant decision when submitting an IKEA credit card application. You are free to return or change your products within 60 days (365 days for IKEA members) if you keep an ‘intact product’. You cannot check your IKEA Credit Card application status. Under what circumstances can I return or exchange my products? ![]()
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